Case Study

Keeping Parcels Moving: DPD

Full service of compressors, inline filtration, and oil water separators across 5 DPD distribution hubs in the Midlands. Digital job sheets and streamlined reporting built for logistics speed.

5 Distribution hubs
24/7 Breakdown line
<24h Average response time
0 Missed PPM visits
The Goal

Zero Downtime in a 24/7 Operation

DPD's Midlands distribution hubs run around the clock. Compressed air powers conveyor systems, pneumatic sorting equipment, and packaging operations. When a compressor stops, parcels stop moving.

DPD needed a single compressed air partner for five hubs in the Midlands region. The previous arrangement involved different contractors at different sites, with no unified reporting and inconsistent response times. Breakdowns during peak sorting periods were causing delays.

The requirement: one contract, one point of contact, guaranteed response times, and complete digital records for every visit. No paper job sheets. No chasing engineers for reports.

“We needed a partner who understood that in logistics, hours matter. Airmech gets that.”

Facilities Manager, DPD Midlands
The Solution

Regional Service Built for Logistics Speed

Airmech built a regional service agreement tailored to the specific demands of high-throughput logistics operations. Every hub was surveyed, every machine catalogued, and a service schedule designed around peak and off-peak sorting windows.

What the contract covers

  • Scheduled PPM for all compressors, dryers, inline filtration, and oil water separators
  • Service visits timed around sorting schedules to minimise operational disruption
  • 24/7 emergency breakdown line with sub-24-hour guaranteed attendance
  • Digital job sheets emailed to site managers and DPD facilities team after every visit
  • Centralised asset register with service history, fault logs, and upcoming due dates
  • Quarterly condition reports with recommendations for replacements and upgrades

All five hubs were onboarded within four weeks. Airmech engineers familiarised themselves with each site's access protocols, security requirements, and operational patterns before the first scheduled service.

The Impact

Reliable Air, Reliable Deliveries

Since the contract began, DPD has had zero missed PPM visits and consistent sub-24-hour emergency response across all five hubs. Digital reporting means the facilities team has full visibility without chasing anyone for paperwork.

5 distribution hubs under one contract. One phone number, one set of standards, one reporting structure.
0 missed PPM visits since contract start. Every service completed on schedule, timed around sorting operations.
<24h average emergency response. Breakdowns attended within hours, not days, across all five Midlands sites.
100% digital records. Every visit documented with digital job sheets sent to site and head office on the same day.

The quarterly condition reports have also helped DPD plan capital expenditure for compressor replacements, moving from reactive surprises to planned upgrades with proper lead times.

Services Deployed

Compressor Servicing

Planned maintenance for compressors, dryers, and filtration. Service windows scheduled around sorting operations.

Breakdown Repair

24/7 emergency breakdown line. Sub-24-hour average attendance across all five DPD distribution hubs.

Installation and Commissioning

Replacement compressors sourced, delivered, and commissioned with minimal disruption to hub operations.

Running a Multi-Site Operation?

One call. We assess your sites, recommend the right plan, and give you a fixed price. No obligation.

Talk to a Compressed Air Specialist Call 02476 345 658