Lilly Thompson

Your First Point of Contact

When you call Airmech, Lilly answers. Not a switchboard, not an automated menu, not a voicemail box. A real person who knows your account, your sites, and your service history.

Lilly handles the full lifecycle of a service request: from the initial call or email, through scheduling and parts ordering, to confirming the job is complete and the paperwork is filed. For national contract clients managing multiple sites, this single point of coordination removes the need to chase updates across different contacts.

Keeping the Schedule Running

Planned maintenance only works if visits happen on time. Lilly manages the service calendar, coordinating engineer availability with customer access windows and site-specific requirements. If a visit needs rescheduling, customers are contacted in advance with alternative dates.

She also tracks parts deliveries and flags any delays that could affect a scheduled visit. If a critical part is on back order, Lilly works with suppliers to find alternatives or adjusts the schedule to avoid wasted visits.

Compliance Administration

PSSR compliance generates paperwork. Written Schemes of Examination, inspection reports, service records, and safety documentation all need filing, updating, and producing when an inspector calls. Lilly maintains these records for every customer site, ensuring nothing falls through the gaps.

For multi-site clients, this centralised record keeping is particularly valuable. One request to Airmech produces the compliance documentation for all your locations, rather than chasing individual site files.